Shipping policy

Last updated: November 6, 2026

Where we ship

We ship to business addresses in the United States. Orders ship by air directly from our warehouse in the Netherlands to the business address you give at checkout.

Cost

Shipping is free on every order and import duties are included in our prices. Sales tax is added at checkout where it applies.

Delivery times

Average delivery is 3 weeks. Most orders arrive within 10 to 20 business days after the order is placed, and some items can take longer. These are estimates, not guarantees. We are not liable for delays caused by carriers, customs or other events outside our control.

Customs

Customs clearance is arranged for you, and duties are already included in our prices. If a carrier or customs office contacts you about a payment or paperwork, please tell us before you pay or sign anything. Some products cannot be shipped to every state. If an item cannot be shipped to you, we will remove it from your order and refund it.

Several shipments

Orders ship from several warehouses. If your order includes more than one warehouse, it can arrive in several shipments on different days.

Tracking

We email you tracking details when they are available.

Receiving your order

Please check your delivery address at checkout. We cannot change it after payment.
A signature may be required, so someone should be available to receive the delivery.
You must accept delivery of your order. A fee may apply to deliveries that are refused or returned because of an incorrect address or a missed delivery.
Responsibility for the goods passes to you when they are delivered to the address you gave at checkout.
Check your order as soon as it arrives. If a box is visibly damaged, ask the carrier to note it, and take photos before opening it.