Help center

Questions, answered.

Accounts, order minimums, shipping and more.

Your account

Who can buy here?
Businesses only, such as retailers, online stores, salons, spas and distributors. Apply for an account and we will review your business by email.
How do I sign in? I did not get a password.
There is no password. Choose Sign in, enter your email and we will send you a 6-digit code. If you do not see it within a minute, check your spam folder. If you see a Continue with Shop button, choose Use email instead to get the code by email.
Why can't I see prices?
Wholesale prices are shown to approved accounts. Sign in with the email you applied with once your account is approved.

Ordering

What is the minimum order?
Each warehouse has its own minimum, shown on every product page and in your cart. You can mix any products from the same warehouse to reach it.
What does sold by the case mean?
Some products ship in full cases. The case size is on the product page, and quantities must be a multiple of it.
Can I order from a spreadsheet?
Yes. Approved accounts can paste barcodes and quantities into Quick order, and can download a price list from any collection page.
Do you offer volume discounts?
Many warehouses do. Discounts are applied automatically in your cart when your total from that warehouse reaches the next level.

Shipping and tax

How much is shipping and how long does it take?
Shipping is free and duties are included. Average delivery is 3 weeks, and most orders arrive within 10 to 20 business days. See our Shipping policy.
Do you charge sales tax?
Sales tax applies where required. If you hold a valid resale certificate, send it to us and we will review your account for tax exemption.

After your order

What if an order arrives damaged?
Contact us within 5 business days after delivery. See our Refund policy for the details.